We are currently experiencing an outage that’s affecting a small number of servers: s30, s35, s36, s37.

Our network provider is working to resolve the issue asap.

Thank you for your patience,

UPDATE: The outage is due to a fibre cut, the fibre crew are currently working on fixing it.

We are aware that a routing issue outside of our networks is causing slowness on some servers.

Due to the nature of the internet, most connections travel through multiple third party networks and when one of them experiences high traffic or some other problem then it can affect services.

We are monitoring the situation and have contacted our network providers to see if they can work with the third party at fault.

Please note that if you need to get back online right away then you can click the [Change] button next to your Server Address/Host and change to a different server. European servers are not affected.

We are currently experiencing a network issue which is affecting the following servers:

s30 [RESOLVED]
s35 [RESOLVED]
s36 [RESOLVED]
s37 [RESOLVED]

Our network provider is currently working to resume service as soon as possible. There is no need to open a support ticket to report this.

Thank you for your patience.

Due to issues with the existing s30 server, we have decided to replace the hardware. This has resulted in a change of IP.

The change will not affect the majority of clients as the server address will update shortly, however if you do stream using the IP rather than Host then you will need to update your settings.

The old IP address (198.255.100.162) will no longer be supported, if you stream using the IP then please change it to 69.30.218.190 in your encoder settings and links.

If you have s30.myradiostream.com as the address in your encoder software then you don’t need to make any changes.

Due to faulty hardware, the server S30 is due to be replaced in the next 2 days or so. This will mean a change of IP address.

The change won’t affect the majority of customers, but if you do stream using the IP Address (198.255.100.162) rather than the Hostname (s30.myradiostream.com) then you will need to update your settings.

Once we have the new IP, an update will be posted here.

We have had some issues with the s30 server and are planning a reinstall. This will be started in 1 hour from the time of this post.

If you are hosted on s30 you will notice up to an hour of downtime (although it should be more like 20 minutes). This should stop the server resets that have been happening regularly.

Thank you for your understanding and apologies for the inconvenience caused.

Update: Unfortunately as this server is hosted in a facility that doesn’t support remote OS reinstall, the planned reinstall is being cancelled for now. Updates will follow in the coming days.