Due to an incident at one of our datacentres, some servers are currently down. We are working to get services back to normal as soon as we can. Thank you for your patience and understanding.
Notice Board: The posts below relate to your server, any issues or outages are posted here.
SERVER
s34
We are experiencing a hard disk issue on s34, this is being worked on and we hope to have service back to normal ASAP.
Update: The server is now back online. We unfortunately had to assign a new IP in order to avoid delays to the restoration of service. If you use the IP to connect, please login to obtain the new IP. DNS has been updated, so no further action is required for majority of customers.
Thank you for your patience.
One of our providers is currently experiencing a major outage which is affecting some customers. They are currently working on the issue and we hope to see service back to normal shortly.
UPATE: Services are now back online and functioning correctly. If you still have any problems with your server then contact the support desk.
The issue was caused by an error that occurred during network upgrades.
Thank you for your patience.
One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly.
Thank you for your patience.
UPDATE: The issue seems to be resolved and all servers are responding again, but as with any outage you may experience some buffering for a little longer while the network stabilizes. Thank you for your patience and understanding.
We are reinstalling s34 due to an issue with the OS. This will result in approx. 30 minutes of downtime. Thank you for your patience.
In order to complete an update, a reboot is required. We expect around 10-15 minutes of downtime.
Thank you for your patience,
UPDATE: Reboot complete
There is currently a network issue affecting the above servers. We hope to have service resumed shortly.
Thank you for your patience.
Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.
There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.