s13

You may be aware that we migrated some servers to new hardware towards the end of December. Unfortunately, a small number of cusomers experienced issues with the connection to the new facility due to a routing issue. We have made the decision to move the services to a different facilty in order to ensure the highest standards of service and the migration is now complete.

If you have any issues with your server then please restart it from the user area and if any issues continue as a result of the migration then please contact support.

Thank you for your patience during this time.

We are upgrading our infrastructure to ensure a more reliable and high-performing service for all our customers. As part of this improvement, we will be migrating some of our servers to a new location with upgraded hardware.

Key Details:

• Migration Date: 27th
• Old IP Deactivation: 1st January
• Hostname Stability: Hostnames will remain unchanged, ensuring uninterrupted service for most users.

For customers connecting to their stream servers using hostnames, no action is required. However, if you use an IP address to connect, please log in to the user area after the migration to obtain the updated IP or switch to using the hostname.

We appreciate your understanding and cooperation during this necessary transition. If you have any questions or need assistance, please don’t hesitate to contact our support team.

Thank you for your continued trust in our services.

Affected servers: s3, s13, s28, s31, s42, s43, s44

One of our providers is currently experiencing a major outage which is affecting some customers. They are currently working on the issue and we hope to see service back to normal shortly.

UPATE: Services are now back online and functioning correctly. If you still have any problems with your server then contact the support desk.

The issue was caused by an error that occurred during network upgrades.

Thank you for your patience.

One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly.

Thank you for your patience.

UPDATE: The issue seems to be resolved and all servers are responding again, but as with any outage you may experience some buffering for a little longer while the network stabilizes. Thank you for your patience and understanding.

In order to complete an update, a reboot is required. We expect around 10-15 minutes of downtime.

Thank you for your patience.

UPDATE: Reboot complete, downtime was less than expected.

The server s13 is being rebooted due to reported slowness. We expect it to come back online in the next 10 minutes.

Thank you for your patience.

Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.

There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.

One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe.

They are currently working hard to get service back online asap.

UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT.

UPDATE (9:34AM GMT): Servers are starting to come back online

UPDATE: (9:38AM GMT): All servers appear to be back online now. You may experience some buffering for a short period while the network settles down but it looks like the issue us now fully resolved.

Thank you for your patience.