One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly.

Thank you for your patience.

UPDATE: The issue seems to be resolved and all servers are responding again, but as with any outage you may experience some buffering for a little longer while the network stabilizes. Thank you for your patience and understanding.

Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.

There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.

One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe.

They are currently working hard to get service back online asap.

UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT.

UPDATE (9:34AM GMT): Servers are starting to come back online

UPDATE: (9:38AM GMT): All servers appear to be back online now. You may experience some buffering for a short period while the network settles down but it looks like the issue us now fully resolved.

Thank you for your patience.

Due to an issue with the hard disk, a server crash is imminent so in order to avoid unnecessary interruption to your service we have decided to replace the HD.

This will be done at some point today and will result in around 30 minutes of downtime.

The control panel functions (start, stop, restart) will also be disabled temporarily until the replacement is complete. If you need to restart your server then please open a support ticket.

This work is now complete, service is back to normal.

Due to issues with s10, we have reinstalled the server. All streams should now be back online, if you still have problems then please open a support ticket.

Thank you for your patience.