We are currently performing maintenance on s29 which will cause downtime for a short time. We are working quickly to ensure that the interruption is minimal.

Update 14:38: There has been an issue during the maintance period which is causing a slight delay, we will post further updates. Thank you for your patience.

Update 14:42: It was found that the hard disk was faulty, so we have decided to replace it now rather than at a later date to avoid any problems in the future.

Maintenance is now complete along with an unplanned disk replacement. All services are coming back online.

One of our providers is currently experiencing a major outage which is affecting some customers. They are currently working on the issue and we hope to see service back to normal shortly.

UPATE: Services are now back online and functioning correctly. If you still have any problems with your server then contact the support desk.

The issue was caused by an error that occurred during network upgrades.

Thank you for your patience.

One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly.

Thank you for your patience.

UPDATE: The issue seems to be resolved and all servers are responding again, but as with any outage you may experience some buffering for a little longer while the network stabilizes. Thank you for your patience and understanding.

Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.

There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.

One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe.

They are currently working hard to get service back online asap.

UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT.

UPDATE (9:34AM GMT): Servers are starting to come back online

UPDATE: (9:38AM GMT): All servers appear to be back online now. You may experience some buffering for a short period while the network settles down but it looks like the issue us now fully resolved.

Thank you for your patience.