Due to a fault on s3 which is causing server restarts to fail, it requires a reboot. We hope for service to be back up in the next 10-15 minutes.

UPDATE:

After a reboot attempt, the server failed to come back online. A technician is currently checking the server for faults.

We may need to reinstall the server, but this is a worst case scenario – if this happens then it may take up to 45-60 minutes for service to be back to normal.

Thank you for your patience.

UPDATE:

The motherboard has been replaced and the server is now back online. No reinstallation was required.

Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly.

There is no need to open a support ticket as we are currently waiting for the network provider to fix the issue.

One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe.

They are currently working hard to get service back online asap.

UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT.

UPDATE (9:34AM GMT): Servers are starting to come back online

UPDATE: (9:38AM GMT): All servers appear to be back online now. You may experience some buffering for a short period while the network settles down but it looks like the issue us now fully resolved.

Thank you for your patience.

The server has failed to come back online within the usual amount of time after a reboot. An engineer is scheduled to check the server and bring it back online asap.

Apologies for any inconvenience caused and thank you for your patience.