One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly.

Thank you for your patience.

UPDATE: The issue seems to be resolved and all servers are responding again, but as with any outage you may experience some buffering for a little longer while the network stabilizes. Thank you for your patience and understanding.

Due to a recent update in Google Chrome, plain HTTP content (such as audio streams) will not be played for some Chrome users if hosted on a TLS enabled web page. Previously, the user would have seen a ‘mixed content’ warning.

The player that we provide with your account automatically detects whether a TLS stream is required (this has been the case for some time now as it avoided the mixed content warnings), but if you are using any other player (such as your own HTML5 player or a third party player) on your TLS enabled website then you will need to change your stream URL to the secure version.

To obtain your TLS stream URL, please log in at https://myradiostream.com/user/ and next to your server settings you will see your Stream URL – you will need to use the one with a green padlock icon next to it if your player is on a TLS enabled web page.

If you use Shoutcast then the TLS stream is provided via a web proxy.
Icecast servers support TLS natively – this makes it more reliable than using a proxy.

What is TLS?
TLS was formerly known as SSL and is the name of the encryption that’s used for securing web pages. You can tell if a web page is TLS enabled by looking at the URL – if it starts with https:// and not http:// then it is TLS enabled.

Do I need to make changes if my website isn’t TLS enabled?
No, if your web page starts with http:// then you don’t need to use the TLS enabled stream URL.

Due to an issue with s1, our supplier is replacing the server hardware. This will result in some downtime, but we hope to have service back up ASAP.

Thank you for your patience.

UPDATE: The hardware issue is now resolved, the problems that some customers have experienced over the last couple of weeks are now permanently fixed.

We are currently working on an issue affecting s36 and hope to have service back up shortly. Thank you for your patience,

UPDATE: The server is now fixed and streams will start coming back up over the next few minutes.

We are experiencing issues with s1 due to a hard drive failure. A new hard drive is due to be replaced shortly and we hope to have service back to normal ASAP.

Thank you for your patience.

UPDATE: It is taking longer than normal for the supplier to provide a new hard disk, so we have decided to attempt a reinstall on the existing disk. Service is now back to normal, but at some point we may need to schedule the replacement.

We are currently experiencing an outage that’s affecting a small number of servers: s30, s35, s36, s37.

Our network provider is working to resolve the issue asap.

Thank you for your patience,

UPDATE: The outage is due to a fibre cut, the fibre crew are currently working on fixing it.

Icecast is now available to Webcaster Plus users!

Due to popular demand, we have added Icecast as an option for all Webcaster Plus users. You can log in and change over to Icecast, which is in the Server Type list under Server Settings. There is no extra charge and you can switch back to Shoutcast at any time, your server address and port will not be affected so the changes are reversible if you change your mind.

There are several different Icecast modes, including Standard, AutoDJ Switching and Shoutcast compatible. For more information on the different Icecast modes, see the article at https://myradiostream.com/get-started/guides/?/126/Icecast-V24.html

We have also configured Icecast to support secure SSL/TLS streaming as standard.

Other improvements

We have also been working on some minor improvements to the control panel.

Listener History

The country list has been tweaked:
Countries are now ordered by listening hour
Countries with no tuneins are omitted from the list.

Log Downloads

You can now download your full W3C server logs from the past 6 months.

Go to Listener History page, click the Countries dropdown and a Download link is at the bottom of the country list.

We are reinstalling s34 due to an issue with the OS. This will result in approx. 30 minutes of downtime. Thank you for your patience.